Shipping Costs
Please see a breakdown below of all the various shipping options available when buying from us. The prices are based off your location.
Due to the size of your carpet sets the cost of shipping is a flat rate and delivered via APC
UK SHIPPING FEES
- APC – 1-2 Days £24.00
Returns Policy
We offer a 14 day returns policy.
If you are unhappy with your product please return it to us for a full refund within 30 days.
Please note all items are expected to be in a good new saleable condition with all original packaging.
If they are not received at our end in the same as new condition your return may be rejected. You will be responsible for the return shipping costs.
Backorders & Out of stock items
If an item is listed as currently out of stock, that means it is being ordered in from our suppliers.
Our aim is to keep all products we list in stock and have weekly deliveries from most of our suppliers.
Currently we offer the option for Back Orders on items on our site, Please call 01226 203347 to place a back order item. However please note that the estimated arrival date of items is not guaranteed.
If there is something you would like to order that is not listed on our website we will be happy to try and order it from our network of suppliers. Usually, we are able to offer competitive discounted pricing even on special orders.
Delivery
We aim to deliver orders to UK customers within 1-2 working days as we understand how important it is for you to receive your goods when you expect them. We advise you make sure someone is available at your delivery address within working hours to sign for your order.
All our orders are sent with either APC or Royal Mail. If your order ships with a courier service you will receive either an email or text message letting you know when to expect the delivery to take place, and giving you the option to arrange delivery at a convenient time. Otherwise, Royal Mail will deliver via your normal post.
If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.
Collection in store
UK Shipping Rates & Delivery Times
Please keep in mind that we cannot guarantee delivery times as they are only estimates. Regrettably, we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.
UK Next Day Delivery (Weekdays)
To take advantage of our next day delivery service, you will need to place your order before 2:15 pm GMT Monday to Thursday. If you place your order after 2 pm GMT Friday, it will be delivered on Tuesday.
At the moment we’re unable to offer a Saturday delivery option.